Managing a hotel requires to be highly alert and an innate ability to multitask and be flexible. You are constantly juggling between customers and your staff. So basically you are required to instantly switch gears from customer service to staff management. From business relations to high-level marketing and event planning, is all very crucial. It is a responsibility of the hotel manager to make sure that the customers are happy and enjoying during their stay at the hotel. That also means you are in your charge, to look after their needs along with a staff. Your team will be delegated by you, thus you ensure the necessity of your clients.
Understand to the dept of it, as you will not understand how long it takes to clean and maintain a single room and the tasks which are essential. To understand and resolve customer complaints, be at the front desk where you staff usually handles the issues that you never hear about. No doubt you handle many of your customers and staffs complains, but it is likely your front desk staff handles the majority of the issues without needing your help. Do not forget to talk with with your maintenance manager, valet manager and your cook, they will let you know what goes on in a typical day in their various departments. There is no doubt too much to take in, but having these experiences makes you a better manager. As you have hands-on knowledge, which allows you to put employees' concerns and complaints in perspective, and the staff respects you more because they know you have that knowledge.
Let the department heads manage their staff, but make sure your are interacting with the staff, even if they do not report to you. As you want your staff to feel accountable and that guarantees good job every time.
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